Welcome to Urbandoor!

A Step-by-Step Guide to Admin Booking

When you book on behalf of others, you have a unique workflow. Below, we walk you through it.


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Booking

Step 1: Visit Urbandoor.com and enter the desired location and dates.

 

 


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Step 2: Review the options and adjust the filters by apartment type.

 

 

 

PRO TIP: Lightning bolts indicate instant book. You can purchase them without waiting.


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Step 3: To run a bulk quote request, click "Check availability in this area."

 

PRO TIP: This sends a request to go to the 10 closest properties to your search address.


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Step 4: Give your search a name that will help you track it (e.g., transferee name).

 

PRO TIP: Providers have 24 hours to get back to you M-F. You will be notified via email when quotes are back.


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Step 5: To review quotes, click the "view quote" button in the email.

 

PRO TIP: Save Urbandoor as a contact to ensure emails always get to your inbox.


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Step 6: You can view all of your requests under the Quotes tab.


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Step 7: Click into a row to review all quotes associated with that inquiry.


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Step 8: To share a quote with someone, click the green "Share" text in the upper left corner of the quote page.

 

 

 


Step 9: Clicking "View Details & Book" shows you full costs. Complete this form to purchase.

 

PRO TIP: Under payment details, please select “Invoice my Company.”

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Step 10: View upcoming, current and past stays under the Stays tab.

 

PRO-TIP: You can live chat with an Urbandoor representative by clicking the icon in the lower right corner.

 

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Hooray! You've booked an apartment

Next, the guest confirms their stay. To a detailed how-to on Guest Confirmation, visit: https://info.urbandoor.com/guest-confirmation-how-to


Service & Contacts

Pre-Arrival & Stay. All questions related to pre-arrival or during the stay will be handled by Urbandoor's 24/7 virtual concierge. The Urbandoor concierge loops in the Provider where necessary.

Concierge@urbandoor.com

844-402-4209

 

Success Team

Jeff Werthammer - Account Manager

jeff@urbandoor.com

303.246.8127

 

Lexi Wayman - Fulfillment Manager

lexi@urbandoor.com

214.714.2641