A Step-by-Step Guide to Urbandoor
Step 1: Your workflow begins as usual. Your client makes a request in Novus and you receive an email notification. You then go to Urbandoor and complete this form.
PRO TIP: Make sure all details are complete in your Back Office software to submit an accurate request to Urbandoor.
Step 2: Once there are an adequate number of options, you will get an email to review apartments on Urbandoor. That email will take you to the page shown. Here, you will see apartments that are bookable. These apartments are not being held, but are available and ready for purchase.
PRO TIP: Use the map to hone in on apartments by geography or scroll through to review summary cards.
Step 3: After reviewing the available options, select the apartments you'd like to share with your client. There could also be apartments with pending quotes, as indicated by no "Book Now" button. Remember, apartments are not held during this time. Use your judgement as to whether you'd like to wait for more options or share for selection immediately.
PRO TIP: Click the checkbox on apartments you want to share with your client. You may have to scroll down to hit the green "Share Offers" button.
Step 4: Fill out this form with your client's information and they will receive an email notification from Urbandoor to review the options you selected for them. They will not see options you don't select.
PRO TIP: Customize the message to your client with information you think they will find helpful to make their decision.
Step 5: Your client will get a system-generated email from Urbandoor with BGRS in the subject line letting them that you are sharing temporary housing options with them. They will click the button in the email to be taken to view their temporary living options. Here, they will see the note you've written to them and the apartment options you've selected.
Tip: Notice that pricing is not viewable to them.
Step 6: Like you, they can click on the property summary card to review property details. Click the video to see the experience.
PRO TIP: The top photo gallery is from the property management data feed. The sub-photo gallery are from apartment providers operating in the building.
Step 7: Your client will now select the option they like best. This will trigger a system-generated email to you, letting you know which option to book.
Step 8: Click on the Urbandoor email to be taken back to the Quotes page. Click the green button to be taken to the booking page.
Step 9: Complete this form to purchase the stay.
PRO TIP: Under payment details, please select “Invoice my Company.”
Step 10: View upcoming, current and past stays under the Stays tab.
PRO-TIP: You can live chat with an Urbandoor representative by clicking the icon in the lower right corner.