Welcome to Urbandoor!
A Step-by-Step Guide to Booking & Offering Apts
When you're both a booking agent and the apartment provider, you have a unique workflow. Below, we walk you through it.
Step 1: Visit Urbandoor.com and enter your traveler's desired location and dates.
PRO TIP: Use a Chrome browser & be sure you're logged in. If you've forgotten your credentials, you can always request your password.
Step 2: Review the options and click the property card(s) of interest.
PRO TIP: You can zoom in or zoom out on the map or adjust your filters. Keep in mind, adding filters may narrow your options.
Step 3: Review the property details and click "Check Price & Availability" to request a quote.
PRO TIP: Make sure your dates are accurate before you request price and availability to avoid re-work.
Step 4: Name your request, specify add-ons, and enter you reference ID into the comments field before clicking “Get Quote.”
PRO TIP: Only check off the option to make quote requests at nearby properties if you actually want offers back on other, similar properties.
Step 5: Login as a provider at https://provider.urbandoor.com
PRO TIP: Stay on Chrome, and if you don't know your password, click "Forgot Password".
Step 6: Click "Respond" to the availability request(s) on your dashboard.
Step 7: Review the request requirements on the right hand side, and click "Make Offer"
Step 8: Fill in the offer details with a nightly rate, tax rate, additional fees, and when the quote will expire. Then, click "Submit Offer."
PRO TIP: You can mark that Add-Ons like housekeeping and parking are not available, and that pets are not allowed. These will save at the property for future offers.
Back to Booking
Step 9: Log back into Urbandoor.com to view the available Quotes.
Step 10: Fill out the Booking Form with the guest info and select Invoice Company under payment details.
PRO TIP: Don't forget to add the financial indicator into the comment section.
Hooray! You've booked an apartment
Next, the guest confirms their stay. To a detailed how-to on Guest Confirmation, visit: https://info.urbandoor.com/guest-confirmation-how-to
Providers: how to prepare for a stay
Step 1: Log back in as a provider (https://provider.urbandoor.com) and navigate to "Stays" and click the "Assign" button.
PRO TIP: Make sure you're on the "Upcoming" tab.
Step 2: In the Assign form, add the apartment unit number.
Step 3: Next, click "Add" under STAY INFO to ensure that the addresses are accurate and that guest(s) know how to get into the apartment.
PRO TIP: Arrival instructions are of GREAT importance. Short, clear instructions are best. Also include contact info of who to call if they can't get in.
Beside getting the apartment ready for guests, you're now all set for the stay.
Guest will receive complete arrival details 24 hours before their check-in date.