Welcome to Urbandoor!

Your Step-by-Step Guide to Booking


Step 1: Login to Urbandoor and click on the “Quotes” tab at the top right hand corner of the screen. You will then click “New Quote Request”.

 

PRO TIP: This is the fastest way to get the most bookable options.

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Step 2: Give your request a name that will help you track it (e.g., traveler or transferee name).


Step 3: You will now see all properties included in your request. If you see a quote, you can book that option.

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If the status is "Pending" it means you have yet to receive a quote for that property.

Note that you can sort by distance, price or driving distance in the upper left above the property card.

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Clicking the “i” icon on the price will show you a breakdown of costs.

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Clicking on the “Additional items Pricing” text will reveal a breakdown of those costs, should they be available or you choose to purchase.

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Step 4: When you have additional quotes, you will receive an email notification. Click to green button to go to your quotes page.

 

PRO TIP: Save Urbandoor as a contact to ensure emails always get to your inbox.


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Step 5: When you’re ready to share options, simply select “share” and press the green button that says, “Share Options”.

You have the ability to write a customized message and reveal pricing.

Keep in mind apartments are not being held, so the sooner you share, the sooner the resident can choose and the apartment can be secured.

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Step 6: Whomever you choose to share options with will get a system-generated email directing them to review and make a selection. Like you, they can click on the property summary card to review property details. Click the video to see the experience.

 

PRO TIP:  The top photo gallery is from the property management data feed. The sub-photo gallery are from apartment providers operating in the building.


Step 7: You will be notified via email when a housing option has been selected. Click the green button in the email, which will take you back into the quotes page.

 

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Step 8: The selected quote will have a blue check mark in the top right corner. Click the "Book" or "Request to Book" button.


Step 9: Complete the form and click "Purchase Stay"

PRO-TIP: Do not request new dates on this page. Go through booking@urbandoor.com to make adjustments prior to purchase.

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Step 10: To view upcoming, current and past stays view the “Stays” tab.

 


 Hooray! You've booked an apartment

Next, the resident finalizes their reservation. To see that flow, visit: https://info.urbandoor.com/resident-reservation-finalization


Service & Contacts

Booking Support. For any platform use or booking-related questions, please contact the Urbandoor fulfillment team.

Email: booking@urbandoor.com

International: +1 415-236-5902

UK: +44 7480 802933

For escalations, contact:

Lexi Wayman - Fulfillment Manager

lexi@urbandoor.com

214.714.2641

Pre-Arrival & Stay Support. All questions related to pre-arrival or during the stay will be handled by Urbandoor's 24/7 virtual stay support. The Urbandoor support team loops in the Provider when necessary.


Email: support@urbandoor.com

Phone: +1.415.275.6627

 

Account Management Support. Overall account health, feedback and development matters will be handled by a dedicated account manager:

Jeff Werthammer - Account Manager

jeff@urbandoor.com

303.246.8127