Welcome to Urbandoor!

Your Step-by-Step Guide to Booking

Step 1: Login to Urbandoor and click on the “Quotes” tab at the top right hand corner of the screen. You will then click “New Quote Request”.


PRO TIP: This is the fastest way to get the most bookable options.



Step 2: Give your request a name that will help you track it (e.g., traveler or transferee name).

Step 3: You will now see all properties included in your request. If you see a quote, you can book that option.


If the status is "Pending" it means you have yet to receive a quote for that property.

Note that you can sort by distance, price or driving distance in the upper left above the property card.


Clicking the “i” icon on the price will show you a breakdown of costs.


Clicking on the “Additional items Pricing” text will reveal a breakdown of those costs, should they be available or you choose to purchase.



Step 4: When you have additional quotes, you will receive an email notification. Click to green button to go to your quotes page.


PRO TIP: Save Urbandoor as a contact to ensure emails always get to your inbox.

Screen Recording 2019-04-09 at 04.25 PM.gif

Step 5: When you’re ready to share options, simply select “share” and press the green button that says, “Share Options”.

You have the ability to write a customized message and reveal pricing.

Keep in mind apartments are not being held, so the sooner you share, the sooner the resident can choose and the apartment can be secured.


Step 6: Whomever you choose to share options with will get a system-generated email directing them to review and make a selection. Like you, they can click on the property summary card to review property details. Click the video to see the experience.


PRO TIP:  The top photo gallery is from the property management data feed. The sub-photo gallery are from apartment providers operating in the building.

Step 7: You will be notified via email when a housing option has been selected. Click the green button in the email, which will take you back into the quotes page.




Step 8: The selected quote will have a blue check mark in the top right corner. Click the "Book" or "Request to Book" button.

Step 9: Complete the form and click "Purchase Stay"

PRO-TIP: Do not request new dates on this page. Go through booking@urbandoor.com to make adjustments prior to purchase.

Booking Form Bottom.png

Screen Shot 2018-04-18 at 10.09.48 PM.png

Step 10: To view upcoming, current and past stays view the “Stays” tab.


 Hooray! You've booked an apartment

Next, the resident finalizes their reservation. To see that flow, visit: https://info.urbandoor.com/resident-reservation-finalization

Service & Contacts

Booking Support. For any platform use or booking-related questions, please contact the Urbandoor fulfillment team.

Email: booking@urbandoor.com

International: +1 415-236-5902

UK: +44 7480 802933

For escalations, contact:

Lexi Wayman - Fulfillment Manager



Pre-Arrival & Stay Support. All questions related to pre-arrival or during the stay will be handled by Urbandoor's 24/7 virtual stay support. The Urbandoor support team loops in the Provider when necessary.

Email: support@urbandoor.com

Phone: +1.415.275.6627


Account Management Support. Overall account health, feedback and development matters will be handled by a dedicated account manager:

Jeff Werthammer - Account Manager