Welcome to Urbandoor, EY Mobility!

A Step-by-Step Guide to Admin Booking

When you book on behalf of others, you have a unique workflow. Below, we walk you through it.

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Step 1: Visit Urbandoor.com and enter the desired location and dates.


PRO TIP: Search by city, neighborhood, or specific address.

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Step 2: Review the options and select the apartment type you are looking for in the dropdown at the top of the screen.


PRO TIP: Lightning bolts indicate instant book. You can purchase them without waiting.

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Step 3: To run a bulk quote request, click "Check availability in this area."


PRO TIP: This sends a request to go to the 10 closest properties to your search address.

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Step 4: Fill out the form and remember to assign a Request Nickname (e.g., transferee name) to make it easy to track.


PRO TIP: Providers have 24 hours to get back to you M-F. You will be notified via email when quotes are back.

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Step 5: You will be notified via email each time you receive a quote.  To review quotes, click the "View Quote" button in the email


PRO TIP: Save Urbandoor as a contact to ensure emails always get to your inbox.

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Step 6: You can view the status of your requests under the Quotes tab.

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Step 7: Click into a row to review all quotes associated with that inquiry.

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Step 8: To share a quote with someone, click the green "Share" text in the upper left corner of the quote page.




Step 9: Clicking "View Details & Book" shows you full costs. Complete this form to purchase.


PRO TIP: Under payment details, please select “Invoice my Company.”


Step 10: View upcoming, current and past stays under the Stays tab.


PRO-TIP: You can live chat with an Urbandoor representative by clicking the icon in the lower right corner.


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Hooray! You've booked an apartment

Next, the guest confirms their stay. To a detailed how-to on Guest Confirmation, visit: https://info.urbandoor.com/ey-mobility-resident-5-steps

Service & Contacts

Pre-Arrival & Stay. All questions related to pre-arrival or during the stay will be handled by Urbandoor's 24/7 virtual concierge. The Urbandoor concierge loops in the Provider where necessary.




EY Success Team

Jeff Werthammer - Account Manager




Lexi Wayman - Fulfillment Manager