Every apartment has wifi, cable tv & utilities included.

Every apartment has wifi, cable tv & utilities included.

Hello, HCTec Consultants!

We are thankful for your service and want to tell you more about how apartments on Urbandoor work so you can be set up for success.

Urbandoor is a global marketplace for furnished apartments built for professionals. All the apartments on Urbandoor are operated by professionals, too. There are no individuals hosts or private homes. Just turnkey apartments designed to be work-ready so you can move-in with just your suitcase. To see a full list of what each apartment comes with, click here.

What to Expect: Your Step-by-Step Guide

1: Confirm your stay

Your A&I Travel agent will book an apartment based on the specifications from your HCTec manager.  You will then receive an Urbandoor email, asking you to confirm your stay.

Should you want to make any changes, you'll need to first get approval from your HCTec manager. After you have approval, email Barbara Melton at A&I Travel (barbara@aitvl.com) to make adjustments. Failure to do so will result in a slower response time and the potential inability to meet your requests. 

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2: Sign in 

You will then be prompted to sign in.

If this is your first time on Urbandoor, you will set a password and agree to the Guest Terms of Service.






3: Complete details

We need this information in order to send your arrival instructions, including how to access your apartment.

The credit card information is for incidentals. Failure to submit these details could result in a booking cancellation.

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4: Add emergency contact info

This helps ensure that communication happens to the right people in case of an emergency.

This information is a requirement the HCTec company agreement.

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5: Keep lookout 

Arrival instructions will arrive via email.

You will receive them 72 hours and again, 24 hours before your move-in date.

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From there, enjoy your stay!

Should you want to extend your booking, you'll need to reach out no less than 30 days in advance of your move-out date, and ensure you have approval from your HCTec manager.

From there, email concierge@urbandoor.com with your extension request, cc'ing your HCTec manager and Barbara Melton from A&I Travel (barbara@aitvl.com). Failure to do so could result in slower response times and an inability to meet your requests. There is also no guarantee that you will be able to keep your existing apartment. 

Thank you for using Urbandoor!