Every apartment has wifi, cable tv & utilities included.

Every apartment has wifi, cable tv & utilities included.

Hello there!

We are thankful for your business and want to tell you how Urbandoor works so you can be set up for success.

Urbandoor is a global marketplace for furnished apartments built for professionals. All the apartments on Urbandoor are operated by professionals, too. There are no individual hosts or private homes. Just turnkey apartments designed to be work-ready so you can move-in with just your suitcase. To see a full list of what each apartment comes with, click here. Parking, housekeeping, and pets may be additional.

What to Expect: Your Step-by-Step Guide

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1: Finalize your reservation

Your Netflix agent will book the apartment you selected. You will then receive an Urbandoor email, asking you to finalize your reservation.

This is a mandatory step to ensure we have all the information that’s needed and you, as the temporary resident, agree to service terms. If you need to request changes, first get approval from your Netflix agent. Please note that some apartments may also require a background check.

2: Sign in 

You will then be prompted to sign in.

If this is your first time on Urbandoor, you will set a password and agree to the Guest Terms of Service.



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3: Complete details

We need this information in order to send your arrival instructions, including how to access your apartment.

Please note, for Netflix employees a credit card will not be required for incidentals when finalizing your reservation.

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4: Add emergency contact info

This helps ensure that communication happens to the right people in case of an emergency.

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5: Keep lookout 

Arrival instructions will arrive via email.

You will receive them 72 hours and again, 24 hours before your move-in date.

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From there, enjoy your stay!

Should you have any questions about arrival, parking, billing, etc. there is 24/7 support provided by Urbandoor.

Email: concierge@urbandoor.com

Need to extend?

Every effort is made to keep you in your same apartment when you wish to extend your stay, but there is no guarantee. For best results, reach out no less than 30 days in advance of your move-out date, and ensure you have approval from your Netflix consultant.

From there, email concierge@urbandoor.com with your extension request, cc'ing your Netflix contact. Failure to do so could result in slower response times and an inability to meet your requests. Please also note that cancellations vary by provider. In many cases, they have "strict" policies where once payment is given, it is not refundable.

Thank you for using Urbandoor!