Welcome to Urbandoor!

Your Step-by-Step Guide to Booking


Step 1: When you receive a requirement from a Netflix employee, please login to Urbandoor and click on the “Quotes” tab at the top right hand corner of the screen. You will then click “New Quote Request”.

 

PRO TIP: This is the fastest way to get the most bookable options.

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Step 2: Give your request a name that will help you track it (e.g., traveler or transferee name).

PRO TIP: Get as much information from your employee upfront before initiating the request to get the best results from providers.

Stay Name: This will help you easily identify and track quote requests. Most company agents will input employee name and file number, if relevant.

Stay Location: You may enter a City, Neighborhood or specific address. If the employee would like to be in close proximity to a certain location, such as a work address or landmark, enter that specific address in order to see distance to that location with the quotes you receive.

Stay Dates: Add the specific Arrival and Departure date for the stay.

Apartment Type: The number of bedrooms desired by the traveler.

Parking and Pets: Dictate if the traveler will be bringing pets of or if they need parking. While these fees (if required) are typically predetermined for a property and provider, you will more easily see which options will support these needs. You are not required to book these additional items if requested for the quote.

Request Comments: Any and all questions or specific needs desired should be added to this section of the form. Providers can see these details and respond accordingly. Unit details, view, type of pet, etc.


Step 3: You will now see all properties included in your request. If you see a quote, you can book that option.

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If the status is "Pending" it means you have yet to receive a quote for that property.

Note that you can sort by distance, price or driving distance in the upper left above the property card.

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Clicking the “i” icon on the price will show you a breakdown of costs.

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Clicking on the “Additional items Pricing” text will reveal a breakdown of those costs, should they be available or you choose to purchase.

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Step 4: When you have additional quotes, you will receive an email notification. Click to green button to go to your quotes page.

 

PRO TIP: Save Urbandoor as a contact to ensure emails always get to your inbox.


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Step 5: When you’re ready to share options, simply select “share” and press the green button that says, “Share Options”.

You have the ability to write a customized message and reveal pricing.

Keep in mind apartments are not being held, so the sooner you share, the sooner the resident can choose and the apartment can be secured.

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Step 6: Whomever you choose to share options with will get a system-generated email directing them to review and make a selection. Like you, they can click on the property summary card to review property details. Click the video to see the experience.

 

PRO TIP:  The top photo gallery is from the property management data feed. The sub-photo gallery are from apartment providers operating in the building.


Step 7: You will be notified via email when a housing option has been selected. Click the green button in the email, which will take you back into the quotes page.

 

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Step 8: The selected quote will have a blue check mark in the top right corner. Click the "Book" or "Request to Book" button.


Step 9: Complete the form and click "Purchase Stay"

Stay Name: This should be prefilled from the Stay Name submitted with the request.

Guest Info: Fill out the traveler’s Full Name and Email address. Phone number is optional, but helpful to have if there are issues that need to be addressed with the traveler. The individual you enter here will be the individual who receives the arrival and departure instructions for the apartment.

Additional Items (Add-ons): Housekeeping, Pets and Parking. If Netflix policy requires that the traveler pays for these items, please note this in the booking comments.

Payment method: If direct bill is required for any booking, please select “Invoice my Company.” If you intend to pay via credit card, click “Add Card” link and enter details.

Booking Requests and Comments: Detail any and all needs of the traveler for arrival or in-stay. If known, include arrival times. Include Pet details if bringing pets.

PRO-TIP: Do not request new dates on this page. Go through booking@urbandoor.com to make adjustments prior to purchase.

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Step 10: To view upcoming, current and past stays view the “Stays” tab.

 


 Hooray! You've booked an apartment

Next, the resident finalizes their reservation. To see that flow, visit: https://info.urbandoor.com/resident-reservation-finalization


Service & Contacts

Booking Support. For any platform use or booking-related questions, please contact the Urbandoor fulfillment team.

Email: booking@urbandoor.com

International: +1 415-236-5902

UK: +44 7480 802933

For escalations, contact:

Lexi Wayman - Fulfillment Manager

lexi@urbandoor.com

214.714.2641

Pre-Arrival & Stay Support. All questions related to pre-arrival or during the stay will be handled by Urbandoor's 24/7 virtual stay support. The Urbandoor support team loops in the Provider when necessary.


Email: support@urbandoor.com

Phone: +1.415.275.6627

 

Account Management Support. Overall account health, feedback and development matters will be handled by a dedicated account manager:

Jeff Werthammer - Account Manager

jeff@urbandoor.com

303.246.8127